Receive & Credit
Strengthen vendor and customer relations by streamlining and accelerating account crediting services.
Refurbishing & Analysis
Gain insightful statistics about your product that help prevent returns, by utilizing our experienced engineers and technicians
Go from loss…to profit. Increase revenue by moving re-salable product quickly through the returns process and back into the marketplace
Help save the world! We’re all in this together, show your consumers that you’re willing to do your part and boast your social responsibility by keeping your product out of landfills!
Distribution & Warehousing
Save money on shipping across the U.S. by utilizing our centrally located Chicago, IL location. Do you have expensive or sensitive product? Ask us about our secure warehousing.
Cloud Based Inventory
Check inventory status, collect inventory data, and generate reports from anywhere.
Prevent returns through utilizing simple tamper proof concepts. Just ask our packaging experts!
Improve new product performance and reliability through testing, evaluation, and trend recognition. Ask us about our consumer simulation testing!
How can RMI help you?
According to a study by Accenture, "U.S. Consumer Electronics Industry Faces a Projected $17 Billion Product Returns Bill This Year, Accenture Research Finds” Customers returning electronics products will cost U.S. consumer electronics retailers and manufacturers nearly $17 billion, an increase of 21 percent from 2007 to 2011. This creates a significant opportunity for companies to separate themselves from their competitors and cut costs by pro-actively reducing their returns. These high return rates can easily be seen as unsustainable to a company that does not have a returns plan in place, in an industry sector where competition is always growing and margins are razor thin. Thus, having a comprehensive returns plan can be an opportunity to separate yourself from competitors and become your advantage. Utilizing our suite of services, RMI can customize a pro-active returns plan that will prevent returns and streamline your existing returns process.
only 5 percent of returns are related to actual product defects
27 percent of consumer returns are attributed to buyer's remorse
68 percent of returned products are characterized as "No Trouble Found" when the product was tested against relevant specifications
In order to stay competitive in today's market, you need to have a plan for all of your returned products.
The RMI TEAM
One Last Thing!
Our mission is to prevent your returns from happening in the first place. Don’t wait for your returns to pile up before consulting us! Our combination of expertise in product development, packaging, and returns planning is a rare skill set that offers a unique perspective. Let’s talk about your returns before they become an issue and save you some money by turning your returns into your advantage.